SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
HOW DO YOU SHIP PACKAGES?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
DO YOU SHIP WORLDWIDE?
Yes. We provide free shipping to over 200 countries around the world. However, there is some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
WHAT ABOUT CUSTOMS?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.
HOW LONG DOES SHIPPING TAKE?
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||7-15 business days|
|Canada, Europe||7-15 business days|
|Australia, New Zealand||7-15 business days|
|Rest of the world||12-20 business days|
WHAT IS SHIPPING WITH INSURANCE?
We have 2 options in shipping:
You can choose normal shipping at a cheaper cost but if the goods are lost when shipped, we will not refund you, if the goods you receive are defective, broken, … but cause not by you, we will send you a replacement product or refund you ( if you want the refund, you need send the package back).
Because there is always has a risk that goods in transit may be damaged, lost or delayed, you can choose to transport with Insurance when your goods have any errors due to shipping, we will immediately send you another product or refund you without asking for any whatever. Besides opting for transportation insurance, making sure the goods are packed safely and securely also mitigates any loss.
DO YOU PROVIDE TRACKING INFORMATION?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.